Looks like a little more saga is on the horizon with our 2013 Samsung Series-5 Laptop (aka “Stana II”).
You may recall a few months ago we went through all sorts of hell because the power cord got frayed, and we made the incredibly courageous and unpopular decision to… replace the power cord and keep the laptop.
After four years, she still boots up and runs like brand new, her screen is still bright, and her battery holds about 2.5 hours of charge.
But now… the keys are starting to come loose.
First the T, then the E, now the C… and as of this morning the M is looking a little dicey.
This is all heading in one direction, so individual key replacement is out of the question – time to replace the whole keyboard!
To Be Certain, We Are NOT Giving Up On A Laptop That Still Runs Like Brand New Otherwise
We did a little research and found a keyboard on eBay for $17.95 that’s advertised as compatible with the specific make and model of Stana II.
Then we Binged the Google out of the YouTubes to discover she’s what’s known as a “back-loader” – meaning, in order to do any hardware repair, the bottom of the laptop must be removed and the hard drive disconnected before any work can be done.
Since time is money, damnit, we found a computer repair store right down the street with awesome Yelp ratings that don’t look store-bought.
We took the laptop in, showed them the machine and the link to the new keyboard, and
They Refused To Replace The Keyboard – WHAT?!?!
Read our e-mail to the repair shop manager, sent several hours after they refused to help us.
You’ll see why they have our full faith and confidence – and why they ultimately DID get the job of fixing Stana II, and why we trust them so much.
(Do your customers trust you this much? Have you earned their trust?)
In fact, they were so impressed by our due diligence and willingness to revisit earlier assumptions, they waived the usual requirement that replacement hardware be paid for by the customer before it is ordered!
We’ll update in a subsequent post when Stana II is fixed, with further commentary:
(redactions as necessary for security and confidentiality):
I’m thinking you guys were right to question the keyboard I found on eBay.
My Samsung laptop is Model Code (REDACTED)
After I left your shop I took the following steps:
- Got a second opinion from a computer repair store about 3 miles from you
- Did a live chat with Samsung
- A friend of mine does computer repair and I spoke with him
The stories I get parallel each other.
First, replacing the keyboard by itself may not be the answer. The entire top housing assembly appears to be designed as one piece, “like the MacBook” as the other shop said. (Thus that Amazon review you saw about ‘only if you break those plastic tabs…” or somesuch)
Second, the latter two sources gave me the same part number – (REDACTED) – for the top housing.
Google that part number.
You’ll see a bunch of top assemblies (most of them removed from broken laptops like mine) on Amazon and eBay in the $45-$65 range.
The two things to be aware of:
- Be sure it’s a US version, not a UK version
- Mine does NOT have JBL speakers
You were suggesting buying a nonfunctional laptop like mine and cannibalizing it for parts.
Would buying one of these top housing assemblies achieve the same purpose and have the same likelihood of success as buying a laptop like mine (in both cases, sight unseen)?
Let me know if this seems like the right track or if there’s something else I’m unaware of.
All good things,