All of them seem to have the same problem, though:
Approximately 30% Of Their Customers Fail To Set Up Their Passwords After Completing Their Purchases
Yes, the integration with their shopping cart is set up properly.
Yes, the feature that keeps sending reminders until the new customer sets up their password is activated – and cranked up to the max.
Yes, the CRON job is set up to make sure the automation occurs.
But still… 3 out of 10 fail to confirm their password and do the “claim your instant access now” part of the transaction.
Server lag, customer error, whatever. Doesn’t matter.
We imagine most other membership plugins and softwares experience the same issue.
All the same,
We Have The 100% Foolproof Solution To The Problem (Whatever Membership System You’re Using)
This is so incredibly simple, anyone with basic computer skills can do it.
It takes maybe a minute to learn and a minute to do. And it will solve the problem EVERY TIME.
You sure you want this?
Going once, going twice.
Here it is:
A Human Being Who Works For That Client Personally Reviews Every Single Order Within 24 Hours
They check to make sure the transaction went through.
They read the order receipt to confirm everything that customer is supposed to have access to.
They check to make sure the username and password are set up, and all the correct levels are applied.
If they’re not, they log into the WordPress site, go to the Wishlist section, and fix it.
Then, they e-mail the customer and have the customer reply to confirm they got it.
That’s the solution, soup to nuts, start to finish, cover to cover.
And, the process is followed even if the customer did get things right the first time – a quick email to confirm with a request for a reply so everyone knows all is well.
This Is Really Just Good, Effective Customer Service
As soon as someone invests in your products, services, programs, and/or solutions, someone on your team should reach out just to make sure they got what they paid for and to answer any initial questions.
No upsell pitch.
No lengthy scripts.
Just checking in to thank them again and make sure they’re up and running.
How many times have you bought something and then received personal outreach from the company you bought from?
Can you remember most of them right off the top of your head?
We rest our case.